Our Rules of Play

All children must be accompanied by a responsible adult, who must remain within the building at all times. Mini Mischiefs does not accept responsibility for the supervision of children.

Parents / guardians must:

• Accept full responsibility to supervise their children at all times.
• Observe their children to ensure they are using the equipment safely.
• Explain these rules of play to the children and monitor their behaviour.

• Illness: Children who are unwell, particularly with sickness or diarrhoea, must not visit the centre for at least 48 hours after symptoms cease.
• Respect: Fighting, bullying, or destructive behaviour towards staff or other customers will not be tolerated. We reserve the right to ask families to leave without refund if rules are broken.
• Climbing: No climbing on the external play structure, netting, or barriers.
• Accidents: Please report all accidents to a member of staff immediately so we can provide assistance and log the incident.
• CCTV: For child protection, CCTV is in operation throughout the venue.

Before entering the play area, adults must ensure that:

• Footwear: Shoes are removed and SOCKS ARE WORN by anyone entering the play frame.
• Valuables & Sharps: Remove jewellery, badges, watches, money, and pens before playing.
• Glasses: Take extra care if wearing glasses. Shatter-proof lenses and retainers are recommended.
• Clothing: Long sleeves and trousers are recommended to minimise the risk of friction burns. Clothes with cords or ropes should not be worn.
• Hygiene: Chewing gum is strictly prohibited. Please wash hands after using the toilet.

• Food Policy: Only food and drink purchased at Mini Mischiefs may be consumed on the premises. (Exception: Baby food/formula for infants under 1 year).
• No Food on Frame: Absolutely no food or drink is allowed on the play equipment.
• Nappy Changing: Please use the designated baby changing facilities. Place nappies in the bins provided.
• Time Limits: Play is restricted to the amount of time for the session to ensure fair access for everyone.

To protect the privacy and safety of all children:

• Please ensure you only take photos or videos of your own children.
• Images of other children must not be taken without their parents' permission.

Booking:

• Play sessions can be booked online and are subject to availability.
• Full payment is taken at the time of booking.
• A confirmation email will be sent with your booking reference.

Cancellations & Transfers:

• More than 24 hours before: Free transfer to another date (subject to availability). No refunds are available.
• Less than 24 hours before or no-shows: No refund or transfer will be offered.

Late Arrivals: If you arrive after your session has started, your play time will be reduced accordingly. We are unable to extend sessions as this affects other guests.

If you need to cancel or rearrange a party booking, the following policy applies:

• 30+ days before: Free transfer to a new date, or full refund minus the non-refundable deposit.
• 14–29 days before: Date transfer only. Refunds are not available.
• Under 14 days before: No refunds or date changes can be made. This applies even in cases of illness or emergency.

Deposits are non-refundable but can be transferred to a new date (subject to availability).

For full party booking terms including food, guest numbers, and arrival times, please see our Party Terms & Conditions.

General:

• Annual Passes are valid for 12 months from the date of purchase.
• Passes are non-transferable and linked to the named child only.
• A valid pass must be presented (via QR code in your portal) at each visit.
• Annual Passes grant entry to standard play sessions only. They do not include parties, private hire, or special events unless stated.
• Passes may be suspended or revoked if these Rules of Play are repeatedly broken.

Monthly Subscription (Direct Debit):

• Monthly subscriptions have a 12-month minimum commitment. You cannot cancel before 12 monthly payments have been made.
• Payments are taken automatically each month via your chosen payment method.
• Under consumer regulations, a 14-day cooling-off period applies from the date of your first subscription payment. You may cancel within this period for a full refund.
• If you use the 14-day cooling-off period, your passes will be immediately deactivated and the cooling-off option will not be available on future subscriptions.
• After 12 months, you may cancel at any time. Your pass remains active until the end of the current billing period.

Failed Payments:

• If a monthly payment fails, you will have a 7-day grace period to update your payment method.
• If payment is not received within 7 days, your pass will be suspended until the payment is resolved.
• You can update your payment method at any time via your customer portal.

Refunds:

• Pay-in-full: Annual Passes paid in full are non-refundable once activated.
• Monthly: Monthly payments already taken are non-refundable. Cancellation only stops future payments.